FAQWant to learn more about Survey Exchange before joining? Here are answers to the most commonly asked questions:
Signing up Can two people from the same household join Survey Exchange under the same email address?
Privacy Will you use my personal information for other purposes?
Rewards Explain the Sweepstakes and Reward Points Programs. How do I sign up for the Sweepstakes or Reward Points Programs? When do I get my Reward Points? How do I see what prizes are available and redeem my points? How can I see my point balance history? What if I didn't receive any points for participating in a contest or survey? What are the odds of winning the monthly Sweepstakes? How do you select the sweepstakes winner? Do you get a sweepstakes entry when you join? Can you delete one of my accounts and transfer the points to another one?
Technical requirements What software or hardware do I need to take an OTX survey? How do I upgrade my media player? Are your surveys compatible with WebTV? Do you support non-IE browsers such as Firefox and Opera? When I tried to log in to see my points, I received an error code 566. What does this mean?
Refer a friend What happens when I refer my friend?
Unsubscribe How do I discontinue my membership with Survey Exchange?
Password How do I change my email address/username/password?
Completing a survey After I am invited to take a survey, how long do I have to complete it? Why do I never qualify for your surveys? I couldn't click on the link in my survey invitation. I spent a long time answering many questions and then was told that I don't qualify. Why did I get an "Invalid Survey" message?
Contact Who do I contact if the FAQs do not answer my question?
SIGNING UP
No. Sharing your opinions is always free to you! There is no charge for you to join, and there is no cost to you anytime after you join. You will never be asked to buy anything. Actually, you will even be rewarded for each survey you take!
Can two people from the same household join Survey Exchange under the same email address? More than one person from the same household can join Survey Exchange, but each person must have their own email address. It is possible to get a second email address for free for the second member of your household. Just check one of the many websites that offer free email addresses: Gmail, Hotmail or Yahoo.
PRIVACY
Will you use my personal information for other purposes? No. When you sign up, we will never share your identity or email address with any other company. Your personal information will always remain confidential. Click here to view our privacy statement.
REWARDS
Explain the Sweepstakes and Reward Points Programs. Whenever you participate in a survey, you get two benefits. First, just for starting the survey, you receive an entry in our regular Sweepstakes drawings. Then, when you complete the survey, you will receive Reward Points that you can redeem for great prizes or donations to your favorite charity! So, you have two different ways to win every time you participate in a survey.
How do I sign up for the Sweepstakes or Reward Points Programs? There is nothing else you have to do besides completing the registration questionnaire. Once you have registered, you are automatically enrolled in the Reward Points program and you will start getting Sweepstakes entries and additional Reward Points every time you complete a survey!
There is no expiration of points as long as you remain a member. If you unsubscribe or are deactivated, you lose your points.
There are several ways to earn points:
When do I get my Reward Points? Points will be added to your account automatically when any activity occurs for which you should earn points. All point totals are processed and updated overnight and new point totals are posted each morning. For example, points earned today for completing a survey would show up in your account tomorrow morning.
How do I see what prizes are available and redeem my points? When you login to your account, click on the " My earned points" menu option. It will show if you have opted for the "$5 Reward Choice" or the "$10 Reward Choice" system. If you want to change your system, just click on " Change your choice of payment".
How can I see my point balance history? Once you are logged in, please choose "My earned points" in the Member Area main menu. This selection displays your points summary and earned and redeemed transactions. Note that only transactions that took place after April 6, 2007, will show.
What if I didn't receive any points for participating in a contest or survey? Please try hitting the "refresh" button at the top of your Internet browser window. If your points still do not appear, please contact us to let us know so that we may credit you with the missing points, if necessary.
What are the odds of winning the quarterly sweepstakes? Odds are determined by how many entries each person gets (one for each click) and how many entries there are overall (total number of clicks) during the month.
How do you select the winner? How do you contact him/her? Winners are drawn randomly. Sweepstakes winners will be notified via email. Sweepstakes winners must reply back to notification email within a specified period of time as mentioned in the notification email in order to confirm winners' email address.
Do you get an entry when you join? No, you only get an entry when you click on an invitation message to go to a survey.
Can you delete one of my accounts and transfer the points to another one? You are only allowed to have one account. If you have more than one account, please unsubscribe one of your accounts. Reward Points are non-transferable between two accounts: you will lose the points in the other account.
TECHNICAL REQUIREMENTS
What software or hardware do I need to take an OTX survey? We have a special page that lists the minimum hardware and software requirements needed to participate in our surveys.
How do I upgrade my media player? You can upgrade your Windows Media Player for FREE by clicking here . This will take you to Microsoft's website where you can get the latest version of Windows Media Player.
Currently, most of our surveys support Mac. However, some of the technologies used in our surveys are not supported by the Macintosh platform, in particular some Digital Right Management (DRM) tools. If you are a Mac user, we will do our best to route you to one of the many Mac-compatible surveys.
Are your surveys compatible with WebTV? No. At this time, our surveys are not compatible with WebTV.
Do you support non-IE browsers such as Firefox and Opera? At this time, most of our surveys are available on most browsers and operating systems. We are working hard to make our surveys 100% Firefox, Mozilla, and Netscape compatible.
When I tried to log in to see my points, I received an error code 566. What does this mean? This error used to occur for some of our members who used other browsers than Internet Explorer version 5.0 (or higher) or Mozilla in order to log into our site. This is error should have been fixed once and for all. If you experience this error type, please contact us.
When I tried to log in to see my points, I received the error "“Your login has expired or your browser doesn't accept cookies”. What does this mean? Our new technology requires that you accept a cookie from the third party Cint in order to login. If your Internet browser does not accept third party cookies, you will see a “timed out” or “Your login has expired or your browser doesn’t accept cookies” error. This error will be fixed as soon as possible. In the meantime, see below how to lower your privacy settings on Internet Explorer in order to accept third party cookies: In Internet Explorer, go to Tools / Internet Options. Choose the “Privacy” tab. Lower the privacy level to “low” or “accept all cookies”. Close Internet Explorer and reload the page http://www.surveyexchange.com/login.htm. Another option was suggested by a member: under the privacy tab, with security set at medium, click on the “sites” button. Type in http://surveyexchange.com. Click on the “allow” button. Please contact us if it doesn’t work.
REFER A FRIEND
This feature has been deactivated.
What happens when I refer my friend? This feature has been deactivated.
This feature has been deactivated.
UNSUBSCRIBE
How do I discontinue my membership with Survey Exchange? Login to your member profile, and click on the "unsubscribe" link.
PASSWORD
You can retrieve your password at any time. Just click on "login" and follow the instructions. Your password will be sent by email.
How do I change my email address/username/password? You can change your email address, username or password on your member profile. Login, click on "my personal infomation" and edit your information.
COMPLETING A SURVEY
How long do I have to complete a survey? We close surveys after we have reached our quota of panelists. Quota size is different for each survey. Some surveys, because of a popular topic or great reward, close very quickly (sometimes in a few hours), while others stay open for up to a week. If you would really like to participate in a survey, we suggest you take it as soon as possible. We also recommend that you register using an email address that you check regularly.
Why do I never qualify for surveys? It could be any number of problems that you are dealing with ranging from not having cookies enabled, your system may have just timed out or reloaded each time, we may have reached our quota for that particular survey (i.e. we needed 1000 people and you were 1001 or higher), you may not have qualified for the survey based upon the demographics we may be looking for at the time, etc.
I couldn't click on the link in my survey invitation. Please try opening a new browser and copying/pasting the link to the survey invitation within the new browser (be sure to use Internet Explorer 5.0 or higher).
I spent a long time answering many questions and then was told that I don't qualify. Sometimes it takes well into the survey questions for the system to figure out whether or not you qualify to continue to complete the survey. We understand how frustrating that can be, and hope that this will not deter you from taking surveys with us in the future.
Why did I get an "Invalid Survey" message? Each survey has a certain amount of required participants and after that number has been reached, it then becomes "invalid" and closes. So, it is definitely to your advantage to take the survey as soon as you receive it. The good news is that we have surveys going out several days a week so you are sure to be receiving another one again very soon!
CONTACT
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